Mar 25, 2022
Apple Musni, Chipotle's VP People partner, shares her experience with tech-enabled nurturing, purpose-driven employment, employee retention strategies and much more for Chipotle's vast retail workforce.
Key Points From This Episode:
Tweetables:
“Experience has to be relevant, fast and simple but especially for the high-volume side of the house and so, making that experience automated and tech-enabled is really critical.” — @AppleMusni [0:07:08]
“I think it’s, how do you ensure that although technology enables, when they engage with that technology and/or a human being that their experience is connecting to our purpose of cultivating a better world.” — @AppleMusni [0:09:26]
“It’s understanding what that workforce needs today, whether it’s from how we recruit them such as social media, how we retain them through our employee value proposition and then how we continue to grow them through our leadership programs.” — @AppleMusni [0:11:15]
“There is always a synergy between the workforces in the restaurant as well as the support center because of our values.” — @AppleMusni [0:23:02]
“I think it starts with hiring employees who believe in what we do and then our purpose and then engaging them along the way.” — @AppleMusni [0:23:53]
Links Mentioned in Today’s Episode: