May 26, 2022
New York City - The Canary Club - June 1st
San Francisco - Shelton Theatre - June 8th
London - The Steel Yard - June 16th
We are so excited to welcome the Director of TA at Comcast, Keith Friant. Our chat starts by exploring the humble beginnings of Keith's career, and the importance of embracing all potential job opportunities. Keith goes on to crack open his business model to help us understand the ins and outs of a successful recruitment company. While doing this, he highlights methods Comcast uses, such as the forecasting processes and bottom-up approach, to emphasize the importance of customer experience. We are lucky enough to end off the podcast with a personal nugget of career-driven wisdom from Keith.
Key Points From This Episode:
- Looking at how Keith’s career background led him to recruitment.
- How Keith organically moved up within Comcast.
- The growing popularity and success of recruiting as a profession.
- The evolution of necessary skills, tools, and technology needed to be a recruiter.
- The importance of focusing on the operational and production side of businesses.
- The forecasting of growth, hiring, and potential job opportunities.
- A bottom-up approach to running your company: focusing on customer experiences.
- Understanding NPS and how Comcast utilizes its survey information and feedback.
- How Comcast helps its employees grow and move within the business.
- The importance of skill and competency-based interviewing in the hiring process.
- Keith’s guide to forging a successful career.
Tweetables:
“Strategy and being strategic are such overused terminology — the business thinks we’re strategic if we help save them time, help deliver great talent, and help drive diversity.” — @keithfriant [0:06:32]
“I don’t think much has changed about what we should be doing but more about how we go about doing it, how are you saving time, how are you adopting best practices, how are you really understanding and listening and consulting with the business.” — @keithfriant [0:07:28]
“Having an engaging, succinct, and meaningful candidate experience is so critical.” — @keithfriant [0:14:19]
“It is good as a leader to know if you have people on your team looking, so you can either plan for the growth on their team or prepare for the “What’s next?”” — @keithfriant [0:25:06]
“Being able to foster an environment of trust, understanding, and empathy in tandem with driving excellent results, understanding your business, and really being able to collaborate with all of your talent partners, I personally think has been the key to my success so far.” — @keithfriant [0:28:11]
Links Mentioned in Today’s Episode: